Document Specialist

• Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
• Follow up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
• Communicate with patients, staff, and outside facilities via telephone, mail, patient portal, and other methods
• Manage outstanding tasks in an organized manner
• Complete work functions timely and efficiently
• Follow up with patients and facilities regarding urgent patient needs and continuity of timely patient care
• Identify and report unmet urgent patient needs
• Follow up with providers and/or practice manager on outstanding documents preventing processing of tests, orders, or referrals
• Respond to patient and provider needs and process requests accurately and promptly
• Link documents accurately and promptly to patient charts for provider information
• Work closely with the clinic medical director, physicians, nurses, care manager, medical records, and other providers
• Perform other duties as assigned