Documentation Specialist

• Write and maintain high-quality API documentation, product training guides, and How-To articles for embedded banking tools
• Use documentation tools such as Archbee, Markdown, Confluence, or a dedicated CMS to manage reviews and deliver customer-facing product documentation
• Manage the documentation lifecycle for new product releases
• Use Jira to track progress, manage documentation sprints, and synchronize enablement materials with product development cycles
• Work with Product teams to translate complex technical features into documentation and training materials for technical and non-technical audiences
• Develop and design training materials using the LMS platform
• Create interactive product demos and self-guided tours using Navattic
• Maintain and optimize internal knowledge bases such as Confluence
• Keep external-facing documentation current and up to date
• Gather feedback and use data to identify gaps in documentation, training, and interactive demo effectiveness
• Collaborate across Product, Engineering, and Customer Success

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