Ecommerce

• Oversee the end-to-end outbound process, from order processing and picking/packing to shipping label generation and carrier handover
• Monitor and improve Lazada Fast Fulfilment Rate, Shopee Fast Handover Rate, and TikTok Shop Fast Dispatch Rate
• Identify and resolve delayed, stuck, or on-hold orders to meet marketplace shipping deadlines
• Work with marketplace logistics partners and last-mile carriers to resolve pickup issues, shipment discrepancies, and delivery-related claims
• Reduce wrong-item, missing-item, and damaged-parcel incidents through root-cause analysis and corrective actions
• Prepare fulfillment operations for major campaigns, payday promotions, brand days, and TikTok LIVE activities
• Coordinate volume forecasts, manpower, packing capacity, stock readiness, and carrier pickup schedules with warehouse and logistics partners
• Monitor peak-period performance, resolve bottlenecks, and ensure orders are dispatched within required timelines
• Conduct post-campaign reviews and implement improvements
• Manage Kerry, Flash, Fulfilled by Lazada, and Fulfilled by Shopee performance
• Track SLAs and KPIs including dispatch speed, order accuracy, stock handling, and fulfillment costs
• Conduct performance reviews, investigate recurring issues, and follow up on corrective action plans
• Visit partner warehouses in the Bangna/Samut Prakan area at least four times per month
• Review monthly fulfillment invoices and validate charges against agreed rates
• Monitor fulfillment costs per order by brand and sales channel
• Coordinate inventory accuracy across internal systems, warehouse systems, and marketplace platforms
• Support stock aging, expiry monitoring, and accurate product data
• Analyze operational data to identify performance gaps and improvement opportunities
• Develop and improve SOPs, reporting dashboards, and operational controls
• Explore AI tools and automation to improve fulfillment efficiency, visibility, and decision-making

Explore eCommerce Fulfillment Performance Manager at CREA. Review requirements and application details.