Engineer

• Act as the primary single point of contact for end-users across the group via phone, email, and self-service ticketing portal
• Log, classify, prioritize, and manage the end-to-end lifecycle of incidents and service requests in alignment with ITIL frameworks
• Investigate, diagnose, resolve, and escalate end-user technical issues to Tier 2 support
• Execute onboarding, offboarding, and employee-change workflows
• Create and modify accounts, provision and deprovision access, and provide basic IT induction
• Manage Microsoft Entra ID administration, credential and MFA resets, and licensing allocation
• Stage laptops, set up workspaces, provision hardware, and support office infrastructure relocations
• Manage hardware and software assets in the Asset Management tool
• Diagnose and troubleshoot software and hardware issues across Windows, macOS, iOS, Android, and Microsoft 365 / Office applications
• Manage endpoint and mobile-device enrollment through Microsoft Intune
• Investigate file/email release requests and analyze sign-in logs triggered by Microsoft Defender alerts
• Ensure activities comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy
• Oversee meeting-room AV equipment, video-conferencing readiness, and daily health checks
• Provide basic Tier-1 support for Wi-Fi, Ethernet, and VPN connectivity
• Administer Exchange Online, shared mailboxes, mail flow, telephony/call-center extensions, and corporate printing infrastructure

Service Desk Engineer

• Lead and coordinate the end-to-end onboarding process of new MDR customers
• Work with customers and internal stakeholders to understand onboarding requirements and security monitoring needs
• Configure and validate log collection, connectivity, parsing, and data ingestion
• Develop, maintain, and update onboarding configuration guides
• Troubleshoot onboarding and integration issues related to log ingestion, connectivity, parsing, and configuration
• Support technical validation activities and ensure onboarded services meet agreed technical and operational requirements
• Contribute to standardization, optimization, and continuous improvement of onboarding processes
• Research, develop, and implement new tools, scripts, and automation to improve onboarding efficiency and scalability

MDR Services Engineer

• Monitor the performance and availability of network elements, systems, and applications
• Provide 1st level support and identify and resolve issues
• Collaborate with 2nd and 3rd level support
• Collaborate with team members to improve processes and tools

Engineer jobs in Greece

Service Desk Engineer

MDR Services Engineer

ITOC/MOC Engineer