Engineer

• Provide technical support through Slack, Zoom calls, email, and the ticketing system
• Address hardware, software, and network-related issues
• Manage the full ticket lifecycle, including logging, triaging, prioritizing, resolving, and escalating incidents while meeting response and resolution targets
• Handle user onboarding and offboarding, access management, and device provisioning
• Manage shared mailboxes, delegated access, and email flow issues, including message tracing
• Administer collaboration platforms such as Slack and Google Drive, including user accounts, permissions, and access
• Monitor service desk performance by tracking ticket volumes, call queue activity, and response times
• Contribute to weekly performance reports
• Document troubleshooting procedures, solutions, and best practices while maintaining the internal knowledge base
• Support IT security compliance by following established security standards, identifying potential threats, and reporting security concerns
• Ensure a positive employee experience through professional communication, effective problem-solving, and timely technical support
• Participate in a 24/7 rotational shift schedule to ensure continuous support coverage for global users and critical systems

Explore Service Desk Engineer at Aspire, Jordan. Review requirements and application details.