Engineer

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems
• Communicate with clients, build rapport, manage expectations, and ensure positive outcomes
• Manage and prioritize the ticket queue
• Handle warm-transfer escalations
• Create and refine knowledge-base documentation
• Liaise between clients and vendors to drive incident resolution
• Participate in weekly meetings and team-led trainings
• Uphold accountability, proactive service, and high-quality customer support

Explore IT Service Desk Engineer at My IT Crew. Review requirements and application details.