Enrollment Specialist

• Perform case intake and triage, including assignment and duplicate identification
• Manage case follow-ups with stakeholders, particularly contract eligibility approvals pending load
• Ensure accurate case documentation, status updates, and clean closure
• Support audit triage and assist with basic audit preparation tasks
• Assist with enrollment support during high-volume periods
• Respond to basic manufacturer and sales inquiries
• Maintain data integrity across Salesforce and Smartsheet systems
• Apply foundational knowledge and follow structured processes with guidance
• Handle routine, clearly defined tasks with limited decision-making authority
• Work under close to moderate supervision, escalating complex issues
• Build functional knowledge of GPO, enrollment, and manufacturer workflows

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