Estimator

• Provide an exceptional and successful customer experience
• Create estimates and coordinate repair needs for customers
• Communicate with and update customers and insurance companies throughout the repair process
• Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals
• Document every customer interaction accurately and efficiently
• Provide accurate and timely repair-process information and excellent customer service
• Ensure compliance with insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
• Communicate customer requests and needs to appropriate team members
• Greet customers positively in person and by phone
• Participate in daily production walks with the Management Team as required
• Support team members when required
• Participate in monthly Health & Safety and staff meetings if required
• Attend training, information sessions and workshops recommended by the Store Manager

Estimator jobs in Louisiana

Collision Estimator