Events

• Design, implement, maintain, and continuously improve global event detection and alerting systems
• Enable proactive identification and resolution of IT issues before they impact users or services
• Design and maintain event ingestion pipelines from monitoring sources including Azure Monitor, AWS CloudWatch, network devices, applications, and SaaS systems
• Develop correlation logic and rules to identify related alerts and reduce redundant or noisy notifications
• Maintain event taxonomies and classification standards for consistent tagging, severity, and categorization
• Build and maintain automation scripts and workflows to detect and remediate known issues
• Integrate event management systems with ITSM platforms such as ServiceNow and SMAX to auto-create and route incidents
• Participate in AIOps initiatives using predictive analytics and machine learning to forecast incidents and anomalies
• Develop SOPs, runbooks, knowledge articles, configuration templates, and a Monitoring and Event Management Playbook
• Document integration patterns, naming conventions, and API schema mappings
• Maintain version-controlled documentation in Confluence or SharePoint
• Conduct health checks and analyze event and incident trends to identify improvement opportunities
• Partner with Service Desk, Cloud, and Network teams to optimize thresholds, escalation rules, and notification logic
• Drive continuous improvement to reduce false positives and increase actionable alerts
• Enforce standardized event handling procedures and support governance reviews and audits
• Align event management with KPIs including uptime, MTTD, MTTR, and service reliability
• Support development of a global Monitoring Maturity Framework
• Integrate new services and platforms into the event management ecosystem
• Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff
• Participate in Agile ceremonies and cross-functional transformation initiatives
• Serve as a subject matter expert for monitoring and observability in project design and operational readiness reviews
• Evaluate monitoring and observability tools, support proofs of concept, benchmark performance, and recommend technology roadmaps
• Contribute to hybrid and multi-cloud monitoring architecture discussions

Explore IT Event Management Engineer at World Vision. Review requirements and application details.