Executive

• Responding to inbound messages and calls, resolving issues quickly and calmly
• Handling complaints with confidence and empathy
• Managing reservations and bookings to keep everything running smoothly
• Providing clear information about properties, house rules and processes
• Collecting and verifying guest ID documents and submitting required details to regulatory systems
• Ensuring all pre arrival information is complete before check in
• Carrying out concierge outreach to improve the guest experience
• Logging all interactions accurately in our CRM
• Working 5 days per week in 8-hour rotative shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

Executive jobs in Morocco

Guest Experience Executive – French, English Speaking