Executive

• Own the continuous development and performance of retention pillars: CRM, MC communication, and loyalty activities
• Create retention activity cycle plans integrated with end-market plans
• Align with local end markets, Legal, and regional teams on strategic direction and plans
• Manage suppliers, technical partners, and external agencies
• Coordinate and brief creative agencies on loyalty program visual identity, campaign assets, and retention materials
• Independently develop content when required
• Manage rewards schemes and activities
• Manage budgets for enhancement and rewards activities
• Report on performance and analyze successes and improvement areas
• Manage internal and external stakeholder relationships
• Ensure alignment with business objectives, quality standards, and key success indicators

Explore Consumer Experience Executive at Minor Hotels Europe and Americas. Review requirements and application details.