Facilities Coordinator

• Manage all aspects pertaining to designated customer accounts
• Conduct telephonic and electronic follow-up and closing functions for open work orders
• Ensure work orders are completed on time to meet contractual client obligations
• Handle daily customer communications, updates, and escalations
• Serve as the main point of contact for designated customers
• Handle AP, billing, and service provider escalations/issues
• Perform administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
• Provide administrative and technical direction and supervision to subcontractors
• Interface with departments to ensure equipment operates properly without service disruption
• Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
• Maintain records, files, controls, and procedures
• Maintain a safety program within EFS guidelines
• Communicate with employees, management, contractors, and customers
• Participate in budget/forecast development and identify cost-reduction opportunities
• Conduct daily/weekly open-work-order reporting for supervisor review
• Maintain accurate office-related files
• Communicate with supervisor regarding work performed and preventive maintenance
• Attend weekly staff meetings and safety training