Field Engineer

• Provide on-site field service support for complex CMP capital equipment in a cleanroom environment
• Install, upgrade, repair and maintain CMP systems at customer sites
• Analyze, diagnose and troubleshoot hardware and software issues on CMP semiconductor manufacturing equipment
• Work day and night shifts
• Implement factory-issued hardware and software upgrades
• Read and use technical drawings, electrical schematics and P&ID drawings to resolve complex system issues
• Manage and control spare parts supplied to customers for the CMP Systems business
• Maintain an assigned installation equipment base
• Report weekly to onsite customers and local management on system performance and ongoing activities

Field Service Engineer

• Provide 2nd line support and take ownership of technical issues.
• Investigate root causes and deliver timely resolutions.
• Troubleshoot complex issues involving networks, servers, applications, and peripherals.
• Build relationships with client stakeholders and collaborate on incident resolution.
• Maintain accurate records of incidents, solutions, and best practices.
• Prepare reports on trends, recurring issues, and process improvement recommendations.
• Stay current with technologies, trends, and industry best practices.
• Identify opportunities to improve service delivery, streamline processes, and optimize the client's IT environment.

IT Field Engineer

• Install, repair, and maintain Onto Innovation metrology and inspection products
• Install new tools within the European region, completing Engineering and Applications tasks
• Respond to down-tool situations within Europe
• Perform maintenance when required
• Provide requested documentation and feedback to the US factory
• Provide feedback to the sales team and help identify possible future sales leads
• Provide Applications feedback to support continual product improvement