Field Engineer

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on usage and operation of installed hardware and software
• Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality
• Participate in hardware and software training, KPI initiatives, and special projects

Explore Associate Field Service Technician at Diebold Nixdorf. Review requirements and application details.

Associate Field Service Technician

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Provide scheduled inspections, cleaning, and other services
• Perform minor product repairs within an assigned territory
• Inspect products for correct operation and resolve issues or escalate according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction with service delivery and understanding of product functionality
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks and refill consumables
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on installed hardware and software usage
• Participate in hardware and software training
• Participate in initiatives to achieve agreed KPIs
• Assist with special projects as assigned