Field Engineer

• Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites
• Provide on-site and remote technical support to customers in Saudi Arabia and other MEA countries
• Analyze reported issues, identify causes of failures and apply corrective actions
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes
• Maintain accurate and complete service documentation, including time reporting, expenses and work performed
• Ensure adherence to customer-specific and internal health and safety requirements during service activities
• Apply standard service procedures and guidelines consistently to ensure service quality and process compliance

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