Field Engineer

• Provision routine hardware service and remote diagnostic activities under close supervision
• Achieve contract service levels with contracted clients
• Maintain the configuration management system, including the CMDB
• Operate and control installed hardware and software
• Execute tasks and procedures according to agreed service levels and requirements
• Follow plans and instructions to install or remove hardware and software
• Track and check items against installation or removal instructions
• Install or remove hardware and software using supplied instructions, tools, and agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
• Drive SLA performance
• Report to the Ops Manager: Onsite Operations (M/S6)

Explore Junior Customer Engineer – Field Service at BCX. Review requirements and application details.