Field Engineer

• Manage customer relationships through technical knowledge and effective service
• Install, troubleshoot, service, and maintain equipment at customer sites
• Provide exceptional customer service by meeting customer entitlements, expectations, commitments, and arrival times
• Understand customers’ businesses and competitive environments and generate service revenue
• Participate in the regional work team and improve team processes
• Identify training gaps and pursue opportunities to increase capability and capacity, including qualification in multiple modalities and learning new tools
• Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation
• Follow Philips, State, and Federal regulatory requirements and established training, quality, and safety requirements
• Use tools, support, resources, and escalation processes to resolve customer and system problems
• Complete preventative maintenance, Field Change Orders, installations, and related tasks
• Diagnose and resolve electronic, network, and mechanical problems
• Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, and train travel

Explore Field Service Engineer – Imaging Systems at Philips. Review requirements and application details.