Field Engineer

• Coordinate with customers for RMA service, logistics, status feedback, and shipment arrangements
• Perform routine repair, calibration, upgrades, and preventive maintenance
• Travel domestically and internationally for customer product installation and quality support
• Travel to customer sites for installations, onsite service, training, and key-account support
• Confirm site readiness, including power, grounding, network, cabling, tools, spares, and safety requirements
• Unpack, assemble, cable, and connect chassis, modules, racks, accessories, and peripherals
• Perform power-on checks, configuration, calibration/alignment, functional testing, and site acceptance testing
• Obtain customer sign-off after installation and acceptance
• Serve as the primary onsite technical contact and manage issues through verified closure
• Troubleshoot test stations, test fixtures, and test applications in lab and production environments
• Diagnose hardware faults at system and subassembly level
• Replace approved field-replaceable units, including power supplies, fans, PCBs, modules, cables, and mechanical assemblies
• Isolate hardware, software, firmware, configuration, fixture, and cabling faults using diagnostic tools and reference hardware
• Maintain accurate service data, Service Cases, RMAs, shipments, and contract dates in the system
• Collaborate with internal field services and applications teams and support local/regional customers
• Perform calibration and maintenance of test stations and capital-intensive test equipment
• Assemble, disassemble, and debug minor mechanical issues
• Support ad-hoc requests from management

Explore Service Engineer, Litepoint at Teradyne. Review requirements and application details.