Field Service Technician

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule
• Train, motivate, and monitor Field Service Technicians, including at customer locations
• Inspect repairs and scheduled maintenance
• Ensure safety practices
• Review paperwork and timecards
• Confer with customers and communicate issues to branch management
• Maintain good customer relations
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks
• Perform operator training or train-the-trainer sessions at customer locations
• Pick up parts and replenish van inventory
• Perform minor repairs and service to the van
• Complete necessary paperwork

Field Service Lead Technician – Mechanic

• Lead equipment commissioning, installation, start-up, testing, troubleshooting, repair, and preventive maintenance using approved procedures, technical drawings, diagnostic methods, and customer-site safety requirements
• Diagnose complex mechanical, electrical, controls, and process-related issues by gathering operating data, identifying root causes, applying authorized corrective actions, and verifying equipment performance
• Guide technicians and internal partners through diagnostic logic, approved work methods, and service information while escalating issues beyond training, authority, or technical scope
• Coordinate assigned field service activities, clarify priorities, share job information, support effective handoffs, and maintain alignment with customers and internal teams
• Train customers on equipment operation, basic maintenance, troubleshooting, and available features using approved materials, practical demonstrations, and documented follow-up actions
• Evaluate equipment condition and service history to recommend repairs, replacement components, upgrades, or additional services within established requirements
• Complete service reports, parts and labor records, test results, customer acknowledgements, and escalation details
• Identify recurring issues and opportunities to improve service methods, documentation, training, and preventive maintenance
• Work with customers, field technicians, engineering, quality, commercial teams, and other internal partners to resolve technical issues and communicate risks, schedule impacts, and next steps