Financial Crime

• Own end-to-end first-line transaction monitoring and fraud operations for business customers
• Ensure alert triage, investigations, customer outreach, and escalations are completed in accordance with Compliance and Risk policies and SLAs
• Translate AML/CFT and fraud policies into operational procedures, decision trees, and analyst playbooks
• Review complex or high-risk alerts and oversee post-onboarding fraud cases
• Ensure escalations, customer complaints, and law-enforcement requests have complete, auditable records
• Implement QA and reporting frameworks and monitor operational and risk indicators
• Support Compliance during control testing, audits, and regulatory reviews
• Recruit, onboard, and lead the transaction monitoring and fraud analyst team
• Establish performance and capacity frameworks covering SLAs, productivity, quality, backlogs, false-positive rates, and hiring needs
• Partner with Product and Tech to improve monitoring, fraud, and back-office workflows and prioritize automation
• Deliver operating procedures, playbooks, and escalation rules before go-live
• Establish capacity and hiring plans and validate alert queues, evidence collection, account measures, and second-line handovers
• Launch first-line monitoring for new customers with trained coverage, agreed SLAs, and documented QA controls

Explore Lead Fraud & AML Operations at Pennylane. Review requirements and application details.