Fraud Specialist

• Investigate potential fraud activity on existing credit card accounts
• Identify suspicious patterns and take appropriate action to protect clients
• Verify recent charges and account activity
• Collect key information to evaluate and confirm potentially fraudulent transactions
• Address service-related requests and concerns across inbound and outbound client interactions
• Apply appropriate verification procedures when processing client information
• Ensure accuracy and compliance
• Resolve client issues using available resources with limited supervision
• Assess risk in day-to-day decisions
• Uphold Citi policies and ethical standards
• Escalate issues transparently when required

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