French

• Handle L1 internal and external customer-related issues and concerns using published documentation and knowledge base
• Work with L2 technical support or Field Technicians to gather details, research issues, seek resolutions, and deliver solutions
• Take calls from external and internal customers
• Handle external and internal customer emails
• Create cases, work orders, and service appointments in Salesforce after checking contract details and entitlements
• Dispatch and reschedule service appointments for Field Service Professionals
• Monitor Field Service Professionals’ schedules, including acceptance expiration, overlaps, and rejected appointments
• Create and update Standard Operating Procedures
• Monitor Customer Portal cases
• Monitor cases generated by Field Service Professionals
• Manage work orders
• Support local and global initiatives and take instructed actions
• Run reports for customers and local administrative teams and take required actions

Explore Dispatch Specialist I, French at Honeywell. Review requirements and application details.