Front Desk

• Serve as the first point of contact for guests from check-in through check-out
• Manage front desk operations and deliver excellent customer service
• Confirm reservation details, payment amounts, and special requests at check-in
• Inform guests about hotel amenities and wish them a pleasant stay
• Follow all security procedures
• Collect and document guest feedback and inform management of issues
• Check daily arrivals and departures, room assignments, requests, and inventory
• Receive and follow up on previous-shift notes and requests from guests, vendors, and coworkers
• Contact the manager when assistance is needed
• Count the front desk bank at the beginning and end of each shift
• Keep the lobby, front desk, entrance, office, and complimentary coffee station clean, stocked, and presentable
• Complete additional tasks assigned by management

Explore Front Desk Agent at Sun Hill Industries. Review requirements and application details.