Front Desk

• Greet guests immediately with a friendly and sincere welcome
• Listen to guest requests, respond appropriately, and provide accurate information about outlet hours and local attractions
• Complete guest registration using the computer system, confirm guest and room information, select rooms based on guest needs, code electronic keys, provide welcome folders, and close guest accounts at checkout
• Address guest dissatisfaction and negotiate compromises, including authorizing revenue allowances when appropriate
• Answer telephones, input and retrieve messages, communicate messages to guests, and retrieve mail, packages, and facsimiles
• Manage third-party internet billing and arrivals
• Prepare group arrivals and pre-arrival packets
• Anticipate arrival flow and support smooth check-in and check-out
• Train new agents in daily duties, cash handling, CRM Toolbox, hotel organization, and brand standards
• Coordinate and track completion of PMS training
• Monitor associate time and attendance and reinforce attendance policies
• Recommend progressive discipline for attendance noncompliance
• Support associate satisfaction initiatives and collaborate with supervisory and management staff
• Assist other front desk personnel as needed
• Perform related duties requested by management

Explore Front Desk Supervisor at Westin Mt. Laurel Hotel. Review requirements and application details.