Front Desk

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
• Greet patients and visitors courteously while maintaining service, respect, and privacy
• Serve as a central communication source in patient care delivery
• Provide accurate information, directions, and guidance, and follow up to ensure needs are met
• Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system
• Collect co-payments according to processing standards
• Schedule, reschedule, and cancel appointments while accommodating patient and provider needs
• Obtain and enter referrals
• Monitor and support patients and visitors entering and leaving the practice
• Facilitate timely patient flow and proactively resolve flow issues
• Liaise between patients, practice staff, and other areas to optimize flow and service delivery
• Perform checkout and schedule necessary follow-up appointments as applicable
• Provide relevant educational materials, visit ticket entry, and medical records preparation as applicable
• Facilitate billing functions
• Research and follow through on information requests
• Act as group leader in the Manager's absence
• Serve as a department resource for information and training
• Facilitate problem solving and provide appropriate direction
• Participate in small projects under the direction of the Manager or designee

Explore Practice Assistant II – Front Desk at Beth Israel Lahey Health. Review requirements and application details.