Demonstrates strong patient communication and service skills while efficiently managing appointment scheduling and patient flow in a healthcare setting. Proficient in utilizing computer systems and Microsoft Office applications to support administrative functions and enhance patient care delivery.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceHealthcare AdministrationMicrosoft Office ProficiencyMedical Admin Assistant Certification

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
Greet patients and visitors courteously while maintaining service, respect, and privacy
Serve as a central communication source in patient care delivery
Provide accurate information, directions, and guidance, and follow up to ensure needs are met
Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system
Collect co-payments according to processing standards
Schedule, reschedule, and cancel appointments while accommodating patient and provider needs
Obtain and enter referrals
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff, and other areas to optimize flow and service delivery
Perform checkout and schedule necessary follow-up appointments as applicable
Provide relevant educational materials, visit ticket entry, and medical records preparation as applicable
Facilitate billing functions
Research and follow through on information requests
Act as group leader in the Manager's absence
Serve as a department resource for information and training
Facilitate problem solving and provide appropriate direction
Participate in small projects under the direction of the Manager or designee

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Ability to read and write in English
Ability to understand spoken English and communicate effectively in basic English
Ability to provide professional, service-oriented customer service
Ability to remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently to move objects
Ability to stand for periods of time or move throughout the hospital campus
Certificate 1 Medical Admin Assistant Cert preferred
1-3 years experience in a healthcare or service/hospitality environment preferred

Benefits

Comp & perks

Influenza (flu) vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InData VerificationAppointment ManagementReferral ProcessingBilling Functions

Soft Skills

Effective CommunicationProblem SolvingCalm Under PressureTeam LeadershipService Orientation

Tools & Technologies

Computer SystemsWeb Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Medical Admin Assistant Certificate

Industry Keywords

HealthcarePatient CareService DeliveryAmbulatory PracticeHospital Environment