Front Desk

• Greet and welcome guests promptly and sincerely
• Register guests and retrieve guest information using the computer system
• Confirm guest details, including number of guests and room rates
• Select rooms based on guest needs
• Code electronic keys, certificates, and coupons
• Verify and imprint credit cards for authorization
• Handle cash, make change, and balance the assigned house bank
• Accept and record vouchers, travelers’ checks, and other forms of payment
• Post charges to guest rooms and house accounts
• Answer telephones and provide accurate information about outlet hours and local attractions
• Input and retrieve guest messages and communicate message content
• Retrieve mail, small packages, and facsimiles for guests
• Close guest accounts at checkout and ensure guest satisfaction
• Research and resolve guest complaints and issues, escalating to a supervisor when appropriate
• Resolve complications such as room-location changes, credit issues, price conflicts, and heating or air-conditioning problems
• Remain calm and alert during emergency situations and periods of heavy hotel activity
• Keep corridors and service areas neat
• Adhere to company policies and procedures
• Assist other front desk personnel and perform related duties requested by a supervisor or manager

Front Desk jobs in New Jersey

Hotel Front Desk Agent