Front Desk

• Greet guests immediately with a friendly and sincere welcome
• Listen to guest requests, respond appropriately, and provide accurate information about outlet hours and local attractions
• Complete guest registration and checkout processes using the computer system
• Select rooms based on guest needs and code electronic keys
• Provide welcome folders with room keys, certificates, and coupons as appropriate
• Negotiate compromises for dissatisfied guests, including authorizing revenue allowances
• Answer the telephone, input and retrieve messages, and communicate messages to guests
• Retrieve mail, small packages, and facsimiles for customers
• Manage third-party internet billing and arrivals
• Prepare group arrivals and pre-arrival packets
• Anticipate arrival flow and ensure smooth check-in and checkout
• Train new agents on daily duties, cash handling, CRM Toolbox, hotel organization, brand standards, and PMS training
• Monitor and track associates' time and attendance
• Reinforce attendance policies and recommend progressive discipline when needed
• Help ensure high Associate Satisfaction scores
• Work with supervisory and management staff to maintain a consistent quality work environment
• Assist other front desk personnel as needed
• Perform related duties requested by management

Front Desk Supervisor

• Greet and welcome customers immediately and courteously
• Listen to guest requests, provide accurate information, and take appropriate action
• Complete guest registration using the computer system
• Select rooms based on guest needs
• Code electronic keys, certificates, and coupons
• Verify and authorize credit cards
• Handle cash, make change, and balance the assigned house bank
• Accept and record vouchers, travellers’ checks, and other payments
• Post charges to guest rooms and house accounts
• Answer telephones and input and retrieve guest messages
• Retrieve mail, packages, and facsimiles for customers
• Close guest accounts at checkout and ensure guest satisfaction
• Research and resolve guest complaints, credit issues, price conflicts, and room problems
• Escalate unresolved issues to a supervisor when appropriate
• Remain calm during emergencies and periods of heavy hotel activity
• Keep corridors and service areas neat
• Follow company policies and procedures
• Assist other Front Desk Personnel
• Perform related duties requested by the supervisor or manager

Front Desk jobs in Ohio

Front Desk Supervisor

Front Desk Agent