Front Desk

• Answer incoming calls promptly and professionally, address patient inquiries, take detailed messages, and route complex requests appropriately
• Book, reschedule, and cancel patient appointments in ModMed (EMA), optimizing provider schedules
• Perform real-time insurance eligibility checks, verify benefits, and update patient coverage details
• Assist patients with portal registration, digital intake forms, and pre-appointment instructions
• Maintain active video presence throughout the shift for immediate team communication and collaboration with co-VAs
• Document all patient interactions and call notes accurately within the EMR
• Manage high-volume inbound phone calls with a warm, professional, and clear tone

Front Desk jobs in Philippines

Front Desk Receptionist – ModMed, EMA Experience