Front Desk

• Manage Front Desk activities during the overnight shift for 2–3 shifts per week and work as Front Desk Agent during the other shifts
• Ensure communication and follow-up with day shift regarding problems, guest requests, and special requirements
• Supervise the entire hotel during the overnight shift
• Maintain familiarity with Front Office, Reservations, Housekeeping, Concierge, Valet Parking, and Telephone policies and procedures
• Respond to guest requests, assess needs, provide recommendations, and deliver high customer satisfaction while complying with Four Seasons policies
• Create daily operations reports with relevant resort information
• Tour the hotel and monitor other departments to ensure standards, staff support, and guest needs are met
• Handle guest relocations according to established guidelines
• Resolve customer complaints and assist with inquiries about hotel services, operating hours, personnel, events, and directions
• Review late arrivals, next-day early arrivals and departures, coordinate arrivals, departures, and billing requirements, and resolve discrepancies
• Review special-attention guests, return guests, and groups
• Follow financial and credit procedures; review paid-outs, rebates, petty cash, direct billings, and cashier reconciliations
• Respond to hotel safety, security, emergency, and guest well-being matters
• Check guests in and out, assign rooms, charge correct rates, arrange luggage delivery, issue keys, collect keys, post late charges, present bills, and settle payments

Explore Front Desk Agent, Overnight Supervisor at Four Seasons Hotels and Resorts. Review requirements and application details.