• Lead the EMEA Global Services organization and align regional priorities with global service strategy
• Drive field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments
• Establish and manage service SLAs, KPIs, operational standards, and continuous improvement initiatives across EMEA
• Serve as senior escalation leader for strategic customers and complex technical or operational issues
• Partner with Engineering and Quality on root-cause analysis, corrective actions, product reliability, and serviceability improvements
• Oversee regional service logistics, spare-parts readiness, depot operations, and service partner performance
• Lead service transformation through AI-enabled support, remote diagnostics, automation, predictive services, and digital tools
• Build, develop, and retain a high-performing regional service organization, including leadership development and succession planning
• Partner with Sales, Engineering, Quality, Supply Chain, Operations, and other functions to support major customers, new product introductions, and business growth
• Represent EMEA within Global Services and influence global service strategy, processes, tools, and best practices

Explore GM, Global Service – EMEA at Supermicro. Review requirements and application details.