General

• Monitor day-to-day Ocean execution across the CSE area and support stable operational performance
• Follow vessel rotations, schedule changes, blank sailings, rollovers, capacity constraints and network disruptions
• Identify operational impacts of network changes and support timely communication to stakeholders
• Coordinate with local, regional and global teams to support effective execution
• Escalate operational issues and follow up on agreed actions
• Monitor cargo readiness, cut-offs, documentation readiness, VGM and gate-in compliance
• Support adherence to Ocean processes, deadlines and standard operating procedures
• Identify recurring execution issues and work with Operations, Customer Experience and OPEX teams on root causes and preventive actions
• Support Ocean process governance, control mechanisms, escalation paths and operational reporting
• Contribute to standardization and continuous improvement using TMW principles
• Use operational data and trends to identify recurring issues and improvement opportunities
• Support root cause analysis, corrective actions and tracking of improvement initiatives
• Develop and share standard work and best practices across the area
• Consider customer impact and support timely, transparent communication during operational disruptions
• Highlight operational or financial risks and support escalation
• Collaborate with Ocean, Customer Experience, Network Operations, Terminals, OPEX, Finance and other functions
• Provide fact-based updates and participate in operational reviews, control calls and continuous improvement discussions
• Build working relationships across countries and functions within the CSE area

General jobs in Croatia

Control Team Specialist