General

• Own solution delivery and be responsible for implementation leadership, quality, and timely delivery of proprietary and partner products
• Oversee and manage delivery processes and teams
• Create and maintain delivery resources, schedules, assignments, and capacity plans
• Lead internal delivery and implementation meetings
• Manage TurnQuest solution delivery, schedules, risks, decisions, client expectations, work plans, and changing requirements
• Identify delivery risks and provide recommendations for risk avoidance
• Communicate with clients to identify needs and evaluate alternative business solutions
• Increase customer satisfaction and deepen client relationships
• Monitor and evaluate the client delivery team
• Support process improvements and development of delivery policies, procedures, methods, and tools
• Support implementation methodology, processes, and tools
• Serve as an escalation point for the delivery team
• Guide customers and partners through change initiatives
• Coordinate requirements definition, validation, and sign-off
• Develop and coordinate approval of As-Is and To-Be business process models
• Lead gap requirements management and stakeholder transition activities
• Lead change management and impact analysis
• Coordinate stakeholder analysis and communication
• Apply assurance and quality methodologies, audits, testing, quality gates, and deliverable reviews
• Coordinate delivery frameworks, methodologies, functional specifications, use cases, user stories, UAT plans, defect analysis, forms, templates, guidance, and business cases
• Develop an annual delivery events calendar aligned with organizational and departmental strategies
• Conduct performance management and establish progress metrics
• Support team development, business continuity, and growth initiatives
• Provide leadership, motivation, training, coaching, mentorship, and recognition
• Coordinate one-on-ones, 360-degree feedback, surveys, formal sessions, weekly meetings, and retrospectives
• Participate in agile team activities and cover for absent colleagues when required
• Coordinate priorities, work, dependencies, deliverables, milestones, testing, quality reviews, release readiness, ICT requirements, and staff availability across stakeholders

General jobs in Kenya

Delivery Lead