General

• Administer, monitor and maintain LAN, WAN, Wi-Fi, VPN and other network infrastructure at the Yola office and assigned programme/field locations
• Configure, maintain and troubleshoot routers, switches, firewalls, wireless access points and other network infrastructure
• Support fibre, radio, VSAT, Starlink and other satellite or wireless connectivity solutions
• Support telecommunications, emergency communication systems, satellite phones, BGAN and radio communications
• Administer and monitor CCTV/IP surveillance systems, NVRs, cameras and related network infrastructure
• Support ICT power and backup systems, including UPS units, inverters, batteries and solar systems
• Provide technical support for Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD and Active Directory
• Support user onboarding, access changes and offboarding
• Deploy and manage laptops, desktops, mobile devices, printers and other ICT equipment
• Diagnose and resolve hardware, software, operating-system, printing and peripheral issues
• Respond to and resolve ICT incidents and service requests within SLAs and OLAs
• Provide onsite and remote technical support and maintain service-management records
• Implement ICT security controls, endpoint protection, antivirus/EDR, encryption, patch management, MFA and access controls
• Support cybersecurity incident identification, reporting and escalation
• Work with programme and operations teams to provide technical solutions and ICT support for activities, trainings, deployments, project locations and office setups
• Participate in requirements gathering, testing, implementation, rollout and post-implementation support
• Maintain ICT asset records and support asset lifecycle, licences, warranties, contracts, procurement and vendor management
• Perform and monitor backups and support business continuity and disaster recovery
• Maintain technical documentation, network diagrams, configurations, procedures, asset records and user guides
• Organize ICT induction, awareness and end-user training
• Ensure ICT services comply with corporate standards, architecture, policies, procedures and service standards
• Report directly to the IT Coordinator with matrix management to the ZARCH Project Coordinator
• Fulfil safeguarding responsibilities and report safeguarding concerns immediately

General jobs in Nigeria

Information Technology Officer