General

• Serve as the primary technical resource for customer equipment and operational issues
• Troubleshoot flow control equipment and identify root causes of performance challenges
• Conduct on-site assessments and periodic customer visits to evaluate equipment condition and operating practices
• Develop recommendations to improve equipment performance, reliability, and safety
• Review customer storage practices for refractory materials and spare parts
• Support installation, startup, and commissioning of flow control systems and related equipment
• Partner with Sales and Engineering teams to plan and execute customer trials and project implementations
• Monitor new equipment installations to ensure successful startup and operational readiness
• Coordinate technical support activities and provide guidance during key project milestones
• Deliver technical training on equipment operation, maintenance, and safety procedures
• Build customer relationships through proactive communication and technical consultation
• Help customers maximize the value, performance, and longevity of installed equipment
• Collaborate with Engineering, R&D, Quality, and Product Management teams on product improvement and new product development
• Provide field feedback and customer insights for equipment innovation and performance enhancements
• Mentor and support less experienced technical service personnel as needed
• Travel frequently to customer sites across North America for installations, commissioning, equipment evaluations, training, and ongoing technical service

General jobs in North America

Field Technical Services Specialist