General

• Monitorear el estatus de cada pedido desde su ingreso hasta el envío final
• Notificar proactivamente cualquier retraso en la cadena
• Asegurar que la entrada de pedidos sea exacta y se realice dentro de los tiempos establecidos
• Mantener contacto ocasional con clientes en inglés para recibir instrucciones y resolver dudas sobre órdenes
• Realizar tareas de archivo, generación de informes, auditoría de datos y asistencia al equipo de Servicio al Cliente
• Trabajar bajo normas de seguridad de sistemas de información
• Colaborar en la organización y limpieza de procesos administrativos
• Participar en sesiones internacionales para requerimientos de pedidos globales
• Ejecutar auditorías administrativas e informes de estado utilizando herramientas de Oracle

Order Entry

• Support Retailer- and CPG-funded Shopper Marketing initiatives using Avery Dennison's proprietary shelfAdz® media solution
• Independently manage assigned duties for one or more client accounts and areas of focus
• Work with cross-functional sales, client service, programming, IT, creative, delivery, and production teams
• Build strong relationships with process owners across client and Avery Dennison functional areas
• Plan, organize, and manage project timelines through completion
• Communicate clear and realistic expectations to internal and external cross-functional team members
• Ensure error-free deliverables and exceptional client experiences
• Serve as a primary point of contact for assigned clients and provide day-to-day client relationship management
• Resolve client and internal partner questions or issues
• Evaluate when to escalate concerns and recommend resolutions to Senior Sales Support and Sales Operations management
• Identify process inefficiencies or inaccuracies and measure performance against process requirements, service level agreements, and quality goals
• Provide best-practice recommendations and identify process improvement opportunities

General jobs in Sri Lanka

Order Entry

Campaign Specialist