Guest Services

• Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions
• Compile, review and distribute reports to appropriate members
• Maintain knowledge of hotel and departmental policies, procedures, hotel services, facilities, packages, promotions, prices and rates
• Maintain knowledge and use of property management, POS, call accounting and movie systems
• Organize and maintain a clean workstation and report shortages
• Answer telephone within three rings using correct salutations and telephone etiquette
• Respond accurately to guest inquiries and promote positive guest relations
• Correct errors or list discrepancies for adjustment
• Compute percentages and totals and compare results with recorded entries
• Inspect accounting entries for compliance with accepted procedures
• Analyze data for deficiencies in controls or noncompliance with policies and procedures
• Reconcile and complete daily front desk and Food and Beverage cashier work
• Run final trial balance to post rooms and close day
• Run accounts receivable and other required reports
• Provide next-day reports for Front Office, Housekeeping, Sales and Accounting Offices
• Transmit credit card vouchers electronically to authorized vendors

Guest Services jobs in California

Guest Services Agent