Guest Services

• Coordinate catering operations for Air Culinaire Worldwide consistently with company policies and procedures
• Provide bespoke guest service while protecting confidential client information
• Contribute to all functions and operations of the Guest Services Team
• Log into assigned phone queues and work assigned emails
• Process assigned orders accurately and timely
• Record pertinent order information and properly e-file and code orders
• Use company software to identify approved preferred suppliers
• Research custom-item pricing using approved websites
• Communicate with the supply chain by phone or email to clarify orders
• Execute quotes and apply approved promotional codes or discounts
• Upsell items based on clients’ requested menus
• Log Process Events according to department policy
• Coordinate across departments to resolve customer concerns from order placement through invoicing
• Apply Process Event solutions using the company credit matrix and management support
• Perform quality control of orders, fees, and potential GPQC issues before submission
• Confirm orders with suppliers and close the order communication loop
• Communicate unresolved issues to management at shift close
• Engage Guest Services, Operations, and senior management as needed
• Participate in cross-training, weekly huddles, department meetings, and meetings with managers, Network, On-Sites, and customers
• Handle escalated issues with customers, kitchens, or vendors in conjunction with the Guest Services Manager
• Perform additional duties assigned by management

Guest Services jobs in Florida

Guest Services Agent – Cargo