Head of Department

• Spearhead and drive high performance of the in-region Managed Services teams in Manila
• Deploy strategy set by the Managed Services capability lead and global directorship
• Lead a globally-facing function and bring teams together around shared business objectives
• Collaborate with global Managed Services leadership, NCC Group teams, cross-functional stakeholders, and the global team
• Drive impactful change and growth in cyber service delivery
• Ensure KPIs for quality of service, customer satisfaction, and operational cost optimisation are achieved or exceeded
• Collaborate with the VP, Managed Cyber Operations on service performance and client satisfaction
• Liaise between the Manila team and global leaders regarding managed services team performance
• Cultivate communication and collaboration aligned with global strategic initiatives
• Oversee in-life delivery of all Managed Services functions in Manila
• Maintain quality, responsiveness, and communication standards, including direct interaction with end clients where appropriate
• Establish a culture of quality assurance
• Track and report KPIs on service quality, output accuracy, and customer satisfaction
• Drive continuous improvement initiatives
• Monitor cybersecurity and MSSP operations trends, threats, and developments

Explore Head of Cyber Service Desk at NCC Group. Review requirements and application details.