Head of Department

• Lead, coach, develop, and manage a team of Project Managers supporting strategic Key Account customers
• Establish performance expectations, accountability, and professional development plans for direct reports
• Foster a culture of customer focus, ownership, collaboration, safety, and continuous improvement
• Drive execution excellence across customer-facing aftermarket projects and service activities
• Ensure organizational alignment and resource planning to support customer commitments and business objectives
• Serve as the executive-level customer interface for assigned Key Accounts
• Develop and maintain relationships with plant, regional, and corporate customer stakeholders
• Act as the primary escalation point for customer concerns, service issues, and project-related challenges
• Lead customer business reviews, project updates, strategic planning discussions, and operational performance meetings
• Drive customer satisfaction, retention, and long-term partnership growth
• Provide oversight and governance for retrofits, modernization projects, maintenance programs, OEE improvement initiatives, Hypercare support programs, and Lifecycle Service solutions
• Ensure projects are delivered safely, on schedule, within budget, and according to customer expectations
• Support project execution from quotation through engineering, installation, commissioning, customer acceptance, and closeout
• Oversee claims management, change order processes, risk mitigation, and final payment collection
• Apply project quality gates and standardized project management methodologies
• Collaborate with customers and internal teams to identify technical challenges and develop effective solutions
• Leverage knowledge of bottling, packaging, and manufacturing operations to support project success
• Guide Project Managers on technical project execution and customer service strategies
• Support service and modernization opportunities that improve customer productivity, reliability, and operational performance
• Champion continuous improvement initiatives
• Partner with LCS Sales on account strategies, customer engagement, and growth initiatives
• Collaborate with Engineering, Manufacturing, Order Management, Field Service, and third-party suppliers
• Identify opportunities to expand Lifecycle Service offerings and support Performance Parts growth
• Lead cross-functional teams through routine operations, shutdowns, critical service events, and escalated customer situations
• Promote safety culture and ensure compliance with Krones and customer-specific safety requirements
• Support risk assessments and safe project execution throughout the project lifecycle

Head of Department jobs in Texas

Head of LCS CCPM, Key Accounts