Health Coordinator

• Answer and professionally manage incoming patient and general inquiry calls.
• Monitor, organize, and respond to voicemail messages.
• Return calls and follow up with prospective and existing clients.
• Triage patient inquiries and determine appropriate next steps.
• Communicate clearly and compassionately while maintaining patient confidentiality.
• Escalate concerns to the practice owner when necessary.
• Manage approximately 10 calls per day, with varying call volume.
• Coordinate appointments for new and existing clients.
• Match clients with appropriate providers based on availability, scheduling needs, and preferences.
• Maintain accurate provider schedules and appointment information.
• Assist with rescheduling, cancellations, and appointment-related requests.
• Support communication between patients and providers.
• Enter new client information accurately into SimplePractice.
• Maintain and update patient demographic and administrative information.
• Support new client intake workflows and documentation.
• Create and modify forms and templates within SimplePractice.
• Keep electronic records organized, accurate, and current.
• Verify patient insurance coverage and benefits.
• Organize documents and maintain electronic files.
• Support credentialing of new providers and track credentialing documentation.
• Assist with monthly billing for juvenile probation and children and youth service contracts.
• Provide occasional support with grant applications under the practice owner's guidance.
• Organize administrative information and identify workflow improvements.
• Use ChatGPT and other tools responsibly to improve administrative efficiency.
• Provide general administrative assistance as practice needs evolve.
• Work closely with the practice owner and receive hands-on training.

Health Coordinator jobs in Philippines

Behavioral Health Front Desk, Patient Coordinator