Healthcare Advocate

• Handle inbound and outbound calls to support the healthcare client
• Deliver exceptional customer service while adhering to established protocols and guidelines
• Support members with billing, quoting, medical or pharmacy benefits, requested materials, and claims research
• Utilize web-based systems to address and resolve customer inquiries
• Answer customer inquiries with professional courtesy according to client-specific instructions
• Document each customer's inquiry information into a database
• Verify customer information and make corrections and updates as needed
• Actively listen and offer additional information to improve the customer experience
• Follow up with callers as necessary
• Use statistical contact center data to improve performance
• Adhere to shifts and schedules

Healthcare Advocate jobs in United States

Healthcare Member Advocate