IT Specialist

• Answer questions, analyze problems, and provide technical assistance, support, and advice to end users
• Support hardware, software, and systems through phone, email, or chat
• Resolve users’ computer software and hardware problems
• Act as a contact for users experiencing problems with computer software, hardware, and operating systems
• Escalate and resolve moderate to highly complex technical issues
• Provide call-overflow support during peak times or reduced staffing during off-peak hours

Explore IT Service Desk Specialist II at AMERICAN SYSTEMS. Review requirements and application details.