IT Specialist

• Maintain, troubleshoot, update, integrate, test, and provide operational support for ATMs and self-service terminal software
• Act as a subject matter expert in the ATM application ecosystem
• Build low-code/no-code solutions and support implementations
• Manage users, licenses, roles/profiles, permissions, and public groups
• Apply system updates and procedures to improve application processes
• Provide Tier 2/Tier 3 production support and diagnose technical issues
• Investigate software errors and bugs, review application logs, and resolve end-user or operational issues
• Conduct root cause analysis and implement corrective actions
• Monitor application health, interfaces, and system integrations
• Serve as an on-call responder as required
• Analyze process and workflow gaps, collect request data, assess impact, and provide project estimates
• Participate in backlog refinement and prioritization
• Coordinate upgrades, releases, CRQ changes, testing, and deployment schedules
• Test patches, version updates, and hotfixes in staging before production rollout
• Liaise with business partners, software engineers, DBAs, vendors, and IT teams
• Assist with user training and monitor post-implementation adoption
• Develop and maintain technical documentation, system specifications, SharePoint knowledge articles, and user manuals
• Evaluate emerging tools, processes, and industry trends to improve application efficiency

IT Specialist jobs in North Carolina

IT Applications Specialist