IT Specialist

• Drive resolution of complex incidents and Major Incidents within the bp EV business
• Lead creation of service design, implementation and documentation artefacts and outputs
• Visualise and break down complex services and processes
• Publish an up-to-date, accessible service catalogue aligned with Technology Support service offerings
• Own the service configuration management framework and oversee new or changing configuration
• Conduct periodic reviews of service designs for fitness, best-practice alignment and business value
• Present analysis, dashboards and strategic insights to leadership
• Support continual improvement across operational support practices
• Participate in Technology projects to ensure IT Service Management representation
• Collaborate with technology, finance, operations, regional business and third-party stakeholders

Explore IT Service Management Specialist at bp. Review requirements and application details.

IT Service Management Specialist

• Drive resolution of complex incidents and Major Incidents within the bp EV business
• Lead creation of service design, implementation and documentation of key artefacts and outputs
• Visualise and break down complex services and processes
• Publish an up-to-date, accessible service catalogue aligned with Technology Support service offerings
• Own the service configuration management framework and oversee new or changing configuration
• Conduct periodic reviews of service designs for best-practice alignment and business value
• Present analysis, dashboards and strategic insights to leadership
• Support continual improvement across operational support practices
• Participate in Technology projects to ensure IT Service Management representation
• Collaborate with technology, finance, operations, regional business and third-party stakeholders
• Design and transition service offerings and support models into operations for digital services