IT Support

• Take over day-to-day IT management for the internal team of 80+ and serve as the first point of contact for IT issues
• Propose IT policies and acceptable-use guidelines for senior management approval
• Build onboarding, help desk, and documentation processes that scale with staff growth
• Administer Google Workspace users, groups, shared drives, sharing settings, and security defaults
• Manage accounts, licenses, and access across Slack, recruiting CRM, project management, HR, and time-tracking platforms
• Own internal-team onboarding and offboarding, ensuring access is ready on day one and removed on the last day
• Maintain an accurate inventory of users, roles, access levels, and licenses
• Enforce MFA, password management, and role-based access; conduct periodic access reviews
• Provide remote support across Latin America, the Philippines, South Africa, and the U.S. via chat, video, and remote desktop
• Troubleshoot tool and account issues on team members' personal computers
• Help placed legal professionals with tool setup, software installation, and computer issues, excluding client or law-firm systems
• Select, set up, and operate the help desk platform, including triage, response times, and tracking
• Build a self-service knowledge base based on common support questions
• Review SaaS tools and subscriptions for overlaps and unused seats; track renewal dates
• Prepare cost-saving recommendations with supporting numbers for senior management
• Identify support patterns and create guides, how-to videos, or training sessions
• Manage DNS, domain, and subdomain technical setup, including email records, for the marketing team
• Support the remote team during U.S. Pacific business hours, starting at 8 a.m. PT
• Help support the company’s time-tracking software
• Deliver documented onboarding/offboarding checklists, enforce MFA, launch the help desk, and provide training materials within the first 90 days

Explore IT Administrator at Remote Legal Staff. Review requirements and application details.