IT Support

• Define, develop, and govern target-state enterprise architecture across Service Assurance, Fault Management, Performance Management, Network Inventory, CMDB, Observability, and OSS ecosystems
• Establish long-term architecture strategies aligned with business growth, customer experience, operational efficiency, and digital transformation objectives
• Create and maintain architecture blueprints, capability maps, reference architectures, standards, and technology roadmaps
• Drive alignment across legacy, modern, and cloud-native operational platforms
• Develop and execute OSS transformation roadmaps
• Lead large-scale transformation programs involving service assurance platforms, observability solutions, inventory systems, and operational tooling
• Identify opportunities to simplify, rationalize, and consolidate OSS landscapes
• Define migration strategies toward cloud-native, API-driven, and event-driven architectures
• Architect end-to-end service assurance solutions for real-time monitoring, fault detection, performance management, service quality measurement, and customer experience visibility
• Design integrated assurance ecosystems across network, application, infrastructure, and customer layers
• Ensure high availability, scalability, resilience, and operational reliability
• Drive adoption of observability frameworks covering metrics, events, logs, traces, and customer experience analytics
• Lead architecture governance activities, design reviews, technology assessments, standards compliance, and solution approvals
• Evaluate emerging technologies, platforms, and vendor solutions
• Establish enterprise architecture principles, governance frameworks, and design standards
• Provide technical leadership throughout the solution lifecycle
• Partner with CTO organizations, Enterprise Architecture teams, Network Operations, Engineering, Product Management, and Transformation leaders
• Act as primary architecture advisor for service assurance and OSS modernization initiatives
• Facilitate cross-functional alignment and communicate architecture vision to senior leadership
• Provide executive-level technology consulting and strategic guidance
• Contribute to business cases, investment planning, technology strategy, vendor evaluation, procurement, and RFP activities
• Present technology strategies, roadmap recommendations, and transformation outcomes to leadership forums and governance boards

IT Support jobs in Australia

Service Assurance Enterprise Architect