IT Support

• Own company-wide IT service delivery for a globally distributed workforce
• Ensure a reliable, responsive technology experience throughout the employee lifecycle
• Manage MSP and contractor relationships, scopes of work, performance metrics, and accountability
• Resolve technical issues directly when necessary
• Oversee employee onboarding and offboarding, hardware provisioning, access management, and external-user access
• Ensure IT support coverage across US and UK/European working hours
• Manage the global hardware and endpoint lifecycle across Windows and macOS environments
• Develop and propose corporate IT strategies with the SVP of Engineering and leadership stakeholders
• Identify technology risks, operational inefficiencies, and improvement opportunities
• Maintain understanding of systems, integrations, dependencies, ownership, and information flows
• Own SaaS and application governance, including inventories, access controls, licensing, rationalization, and tool evaluation
• Oversee CRM administration contractors and provide technical governance across CRM and business systems
• Own identity and access management, including SSO, MFA, privileged access, and lifecycle controls
• Lead the SOC 2 compliance program, including audit coordination, evidence collection, control implementation, remediation, and control-owner collaboration
• Oversee corporate IT security across endpoints, identity systems, SaaS applications, vendors, and information systems
• Lead corporate IT security incident response and participate in broader incident response when necessary
• Manage third-party technology and vendor security assessments
• Develop and maintain IT and security policies
• Own the corporate information management framework and standards
• Maintain accurate IT procedures, documentation, and role responsibilities
• Manage approved AI tools and AI usage policies
• Evaluate AI tools, agents, connectors, and integrations for security and data-handling risks
• Monitor AI adoption and spending and identify opportunities for new AI capabilities
• Coordinate AI training and enablement
• Report to the SVP of Engineering as a solo senior individual contributor

Explore Corporate IT Lead at Latino Legends. Review requirements and application details.