IT Support

• Deliver omnichannel IT support through in-person, chat, ticket, and phone channels
• Diagnose and resolve technical issues for Akamai's internal teams globally
• Serve as a key escalation point for technical support
• Partner with Senior Specialists and Analysts to design and deliver complete technical and functional solutions
• Support peers and provide real-time feedback to improve service quality
• Locate accurate information and solve problems without complete upfront knowledge
• Manage inventory accurately and securely
• Deliver new IT services through process, procedure, documentation, and service delivery planning
• Execute IT planning, documentation, training, and overall service strategy

IT Support jobs in Costa Rica

IT Support Specialist