IT Support

• Deploy end-user hardware and software using supplied installation instructions and tools, including handover to end-users
• Follow up on end-user equipment lifecycle from procurement to disposal
• Identify, record, categorize, investigate, and prioritize incidents and requests related to end-user environments
• Support IT-related tasks
• Administer, maintain, and improve corporate applications
• Administer corporate IT infrastructure, including local network, printers, and small devices
• Manage access rights
• Act as the first point of contact for external clients raising support requests via ticketing system, email, and phone
• Triage, log, categorize, and prioritize incoming client tickets according to severity and SLA commitments
• Provide first-line diagnosis and resolution for common client-reported issues
• Escalate unresolved cases to L2/L3 teams with clear documentation
• Track ticket status and ensure timely follow-up and communication with clients until resolution
• Contribute to and maintain client-facing knowledge base articles and FAQs
• Monitor support queues and flag recurring issues or trends to internal stakeholders

Explore IT Technician, Client Support Specialist at Taurus SA. Review requirements and application details.